Return eligibility
The fixture must be uninstalled, unused, unmodified, in its original packaging, and include all accessories. There is no restocking fee.
A clear route back.
Request an RMA through support@briomor.com within 30 calendar days after delivery. Unauthorized direct returns are not accepted.
Return shipping
For a non-defective change-of-mind return, Briomor provides a prepaid trackable label. The actual label cost is disclosed before issue and deducted from the refund after the customer agrees.
Authorized return centers
An approved RMA assigns exactly one location: 301 CYPRESS MEADOW DR, Suite 200, Pooler, GA, 31322, US; or 14909 Summit Dr, Dock 32–43, Eastvale, CA, 92880, US. Do not ship until the assigned address is confirmed.
Refund timing
After inspection, Briomor normally initiates the original-payment refund in 7–10 business days. Banks and card issuers may require additional processing time.
Transit damage
Report transit damage within 72 hours. Keep all packaging, do not install the fixture, and send the order number plus photographs of the shipping label, all six carton sides, inner packaging, and damaged area.
Confirmed damage
Briomor pays return and replacement shipping and prioritizes a complete-fixture replacement. If a replacement is unavailable, Briomor provides a full refund.